We had some service outages on September 11 and 12 related to hardware failure. These are nearly completely fixed. For information.

The current TradeWithMe forum is not so user friendly and interactive. A more contemporary forum website has been created and all posts from the current website transferred there. Traders are welcome to join that site and be part of a vibrant discussion forum.

http://tradewithme.freeforums.org

This was a chance encounter. A trader from Italy who only traded on Kagi charts, was not happy with what was available on any commercial platform and got in touch with me a few months ago. After developing a chart that he liked and having used for the last 3 months, he sent this feedback, which certainly warms ones heart. Unedited, a screen shot from my Yahoo mail box. (click the image to see a larger view).

We get our share of brick bats, and this is the first such one in three years. While the first part of the complaint is justified, and is a technical failure of our mail engine, and we have tried to make amends by offering a free one month subscription to any of our offerings, the second is the one, which forced us to highlight the comment here.

The customer alleges that we are putting false information regarding contract notes  on the website. I would like to highlight that he is ill informed on the format of a contract note which shows the office address of the brokerage firm in the header and the customers detail as a recipient of the contract note. 

For convenience the contract note is highlighted here so that there is no possible confusion in any ones mind. Zerodha is a reputed brokerage with a good online presence.

It comes as a surprise and also a painful shocker, when someone makes such comments. But then, I guess, we have to be ready for such reactions, when we are being open and transparent.